E-911 Communications

Projectors in Dispatch

E-911 Communications

Cherokee County E-911 Communications Center is staffed by public safety professionals who are trained to answer 911 and non-emergency telephone calls as well as dispatch police, fire/rescue and emergency medical services. The 911 team works in partnership with the Cherokee County Sheriff's Office, Andrews Police Department, Murphy Police Department, Cherokee County Emergency services, 13 Volunteer Fire Departments, North Carolina Highway Patrol, NC and US Forestry/Wildlife Divisions to ensure the safety and quality of life for residents, businesses and visitors of Cherokee County. Each telecommunicator is trained and certified both as North Carolina Telecommunicators and Emergency Medical Dispatchers. Theresa Creasman is the PSAP Director.

Call Statistics

In 2021, a total of 73,688 calls for service was requested through Cherokee County E-911 Communications Center. 

911 Console
Calls 2021

Cherokee County E-911 Communications provides primary and secondary support communication assignments for calls to the following agencies: 

  • Cherokee County Sheriff's Office 
  • Andrews Police Department 
  • Murphy Police Department 
  • Cherokee Indian Police Department 
  • North Carolina Highway Patrol 
  • N.C. Forestry and Wildlife Divisions 
  • U.S. Forestry and Wildlife Divisions 
  • Bellview Fire Department, Brasstown Fire Department, Culberson Fire Department, Grape Creek Fire Department, Hanging Dog Fire Department, Hiwassee Dam Fire Department, Martins Creek Fire Department, Murphy Fire Department, Peachtree Fire Department, Ranger Fire Department, Unaka Fire Department, Valleytown Fire Department and Wolfcreek Fire Department. 
  • Cherokee County Emergency Medical Services 
  • Cherokee County Emergency Management
IAED

Certification

Each member of our professional team is certified as a North Carolina Telecommunicator, through the North Carolina Justice Academy and as an Emergency Medical Dispatcher, through the International Academy of Emergency Medical Dispatch. Today, the 911 center is a model of integrity and professionalism, striving daily to provide the highest quality of service to the citizens and visitors of Cherokee County. 

Dispatch Bullpin
  1. What is 911?
  2. When should I dial 911?
  3. When should I use the non-emergency number?
  4. Are there times when I shouldn't call 911 or the non-emergency number?
  5. Why do the telecommunicators ask so many questions when I just want them to hurry and send someone?
  6. What information do I need when I call 911?
  7. What if I do not know my 911 address?
  8. What if I need a new 911 address?
  9. What about school closings or power and cable outages?
  10. What if I call 911 by mistake?
  11. If I dial 911 from my cellular phone, will the telecommunicator know where I'm calling from?
  12. Can E911 Communications assist callers that do not speak English?
  13. Can I text 911 if I am unable to call?
  14. If I call 911 from my cell phone, why does my call sometimes get transferred to another agency?
  15. How does the 911 Center know my location and telephone number when I call from a cell phone?
  16. What are some tips to consider when calling from a mobile?
View All FAQs