When should I use the non-emergency number?

(828)835-3144 is a ten digit non-emergency number which you can dial 24 hours a day for non-emergency help. Using the non-emergency number keeps 911 available for true emergencies.

Here are some examples of when you should call the non-emergency number.

    A crime that did not occur recently

    A non-emergent request to meet or speak with an officer

    Extra Security/Extra Patrol requests


Show All Answers

1. What is 911?
2. When should I dial 911?
3. When should I use the non-emergency number?
4. Are there times when I shouldn't call 911 or the non-emergency number?
5. Why do the telecommunicators ask so many questions when I just want them to hurry and send someone?
6. What information do I need when I call 911?
7. What if I do not know my 911 address?
8. What if I need a new 911 address?
9. What about school closings or power and cable outages?
10. What if I call 911 by mistake?
11. If I dial 911 from my cellular phone, will the telecommunicator know where I'm calling from?
12. Can E911 Communications assist callers that do not speak English?
13. Can I text 911 if I am unable to call?
14. If I call 911 from my cell phone, why does my call sometimes get transferred to another agency?
15. How does the 911 Center know my location and telephone number when I call from a cell phone?
16. What are some tips to consider when calling from a mobile?