Why do the telecommunicators ask so many questions when I just want them to hurry and send someone?

Please remember that Telecommunicators are highly trained public safety professionals that have attended numerous hours of training to help them process calls quickly and accurately. The information they gather from you by asking questions guide them in determining the best way to handle your emergency. A common misconception is that help is not sent until the caller is disconnected. However, this is not the case. The emergency is dispatched as soon as the initial call information is received. Remember, Telecommunicators work as a team. While one is obtaining your information, another is sending the appropriate help without delay.

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1. What is 911?
2. When should I dial 911?
3. When should I use the non-emergency number?
4. Are there times when I shouldn't call 911 or the non-emergency number?
5. Why do the telecommunicators ask so many questions when I just want them to hurry and send someone?
6. What information do I need when I call 911?
7. What if I do not know my 911 address?
8. What if I need a new 911 address?
9. What about school closings or power and cable outages?
10. What if I call 911 by mistake?
11. If I dial 911 from my cellular phone, will the telecommunicator know where I'm calling from?
12. Can E911 Communications assist callers that do not speak English?
13. Can I text 911 if I am unable to call?
14. If I call 911 from my cell phone, why does my call sometimes get transferred to another agency?
15. How does the 911 Center know my location and telephone number when I call from a cell phone?
16. What are some tips to consider when calling from a mobile?