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911 Telecommunicator
Type: Part Time
Salary/Pay Rate: $11.435
Posted Date: 11/15/2016 10:00 AM

POSITION:  911 Telecommunicator Part Time with possibility of Full Time
HOURLY WAGE: $11.435 per hour

Receives and prioritizes E911 and non-emergency telephone calls from the public. Processes incoming information while simultaneously performing dispatch functions for Law Enforcement, Fire, Rescue and EMS by means of a computer aided dispatch system (CAD) and operates and monitors multiple radio channels.  Works 12 hour shifts during day or night, weekends, and holidays and must be available to work extended shifts and be subject to emergency callout(s). Dispatches appropriate emergency service agencies such as police, fire and emergency medical units. Monitors public safety units in the field. Retrieves and enters computer data for emergency response personnel within the service area. This general description reflects the concept and intent of this position and should not be construed as a detailed statement of all the work requirements that may be inherent to this position.




Ability to make rapid, accurate decisions which affect the outcome of other public safety services

Ability to accurately enter data at a minimum of 65 WPM
Ability to speak clearly and distinctly
Ability to multi-task
Ability to function in fast-paced and stressful environment
Availability to work 12 hours shifts both days and nights
Requires work on weekends and holidays
Ability to listen accurately
Ability to access, input, retrieve information from a computer
Ability to understand and express ideas clearly and concisely, both orally and in writing
Ability to recognize and appropriately consider the sensitive nature of performing Communications Officer duties
Ability to maintain confidentiality
Ability to elicit necessary information from citizens in a distressed and/or confused state
Ability to use judgment and decision making skills
Ability to prioritize

Must continually demonstrate a high level of mental stability and professionalism

Performs other related duties as required



21 years of age or older

High School diploma or equivalent
Prior relative experience with computer applications and multi-line phone systems

Must possess valid driver’s license.
Must be DCI/NCIC certified within 6 months of hire
Must obtain NC Telecommunicator State Certification within 1 year of hire
Must be able to pass specified EMD training and testing  within 1 year or hire.

Complete an employment application (PD 107) (can be found on County website on Employment page at and return to the Tri-County NCWorks Career Center at 
800 West US Hwy 64, Murphy, NC 28906 (formerly NC Employment Security Commission, located next to Waffle King in Murphy). Resumes will not be accepted.

ANNOUNCEMENT DATE: November 15, 2016

CLOSING DATE: Open until filled

Cherokee County is an equal opportunity employer and does not discriminate on the basis of age, race, religion, gender, disability, genetic information, military or veteran status and/or national origin. Individuals being offered employment through Cherokee County are subject to drug screening and a background check.