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What is 911?
When Do I Call 911?
When Do I Not Call 911?
Why Do You Ask All Those Questions?
What If I Need Directions Or An Address Or Phone Number?
What If I Do Not Know My 911 Address?
What If I Need A New 911 Address?
What About School Closings Or Power And Cable Outages?
Q: What is 911?
A:
9-1-1 is an emergency telephone number that provides expedient access to Law Enforcement, Emergency Medical Services and Fire Departments.
Q: When Do I Call 911?
A:
Call 911 to report a crime, fire or medical condition. If there is a situation that you may be unsure but need immediate response, dial 911.
Q: When Do I Not Call 911?
A:
  • When your power or cable goes out
  • When you want weather conditions
  • When you want to know about road conditions
  • When you want to know about school closings
  • When you are looking for directions or a specific road
  • When you need household or automobile repairs
Q: Why Do You Ask All Those Questions?
A:
When you call to report an emergency to 911, you may think the Telecommunicator is asking you too many questions. Once we have obtained the address of the emergency, the telephone number you are calling from and the nature of the emergency, we can send someone to help you.

Depending on the type of emergency, the Telecommunicator may need to keep you on the phone to provide further instructions or information until help arrives. The information we gather is helpful to the field units responding to you.

When reporting an emergency try to remain calm so that the Telecommunicator can understand what you are reporting and provide you with the help you need.
Q: What If I Need Directions Or An Address Or Phone Number?
A:
Remember that we are 9-1-1 not 4-1-1. We receive calls every day from someone wanting us to look up addresses, directions and telephone numbers. This information is for emergency personnel only. We will not give this information out.
Q: What If I Do Not Know My 911 Address?
A:
If you do not know your 9-1-1 address and would like to find the information, call or go in person to the 911 Addressing office.
Q: What If I Need A New 911 Address?
A:
If you are building a home in Cherokee County, you will be issued a 9-1-1 address when you receive your building permit. If you are using a contractor, make sure to ask him for your address when he obtains your permit. It is your responsibility to notify 911 addressing if any information changes including your address, telephone number or ownership. If this information is not current in our system, this could delay response to your emergency by a few seconds or minutes. When you are having an emergency, seconds count.
Q: What About School Closings Or Power And Cable Outages?
A:
Listen to the local radio stations, WKRK or WCVP, for weather and road conditions and reported school closings. Please do not call 9-1-1 about your power or cable being off. This causes delays and ties up emergency lines for those who need help. We have the same phone number for the power and cable companies that you do.